Family Filed Complaint Against Removal Company

Home Improvement

A family from Mulbarton decided to take their case against a removal company to the property ombudsman. This is after the company declined their request for compensation due to the belongings they have damaged while on the move. In Australia, if the fault lies in the furniture removalists in Sydney then they are liable to pay for compensation.

Heidi Franklin and her husband bought a new build home located in Mulbarton. They decided to move on December 15 along with their two children, 10 year old twins. They contracted Hamiltons Removals to help them move for a day.

The family did not take up additional insurance during the move. Unfortunately, there were damages on their flat screen TV, dining room table as well as lounge chair while on transit. The removal company offered to pay them £400 for the items as a sign of good will.

Mrs. Franklin who is 43 years old said that two days prior to the move, a company representative went to their old house to check the amount of belongings they have. On the day of the actual move, Hamiltons brought boxes that are not enough for all their belongings. They ended up stocking all their clothes inside their car and her husband has to return not just once but twice using his van.

Once the packing of the boxes was done, she said there was a huge thump coming from the movers. She went downstairs to check if someone got hurt while packing but she saw that one of the movers damaged the dining room table with a metal plate.

Mrs. Franklin said that boxes left scuff on the walls, there was damaged on the lounge chair and one of their TV now has a hole because a screw punch through it while stacking. She said that the damage is approximately £2,795.

The sales director of Hamiltons, Tony Smith, said that they tried to settle with a 55pc return but only as a sign of goodwill since they do not have insurance.

The family has now decided that they will take the case to the property ombudsman. It is a reminder to all clients of furniture removalists in Sydney to take up insurance to make sure their belongings are covered during the move.