Dentists Using Live Chat And Telephones More And More To Deal With Patient Demand

Dentist Healthtech News

With technology like telephone answering and live chat making communication faster and easier, dentists across the UK, including those working in Affordable Dental Solutions Limerick, are embracing technology in order to meet increasing patient demand.

Data shows a 300% increase in uptake, covering NHS and private dental practices in the UK, during January when compared to the monthly average set within the last quarter of 2019. These numbers are from communications company Moneypenny, and they state that it’s a sign of the ever-increasing demand for dental practices to deal with a variety of different pressures.

Commercial Manager for Healthcare Stephanie Vaughan-Jones stated that she believes that the spike is due to the need to handle high call volumes, cut down on number of appointments missed, as well as to secure new clients. On top of that, she notes how influential cosmetic dentistry is combined with social media platforms like Instagram

Jones explains that demand is outgrowing supply, so practices have to deal with a lot of enquiries every day, with the demand being a sign of the fact that practices like Affordable Dental Solutions Limerick focus on face-to-face customer service and patient care.

She states that live chat, in particular, has proven helpful in helping practices to properly respond to the increasing popularity of cosmetic dentistry, as well as cutting down on missed appointments, which is huge for practices. On top of all of that, it’s easier for patients to contact practices on the terms that they want to, regardless of the time of day.

Jones notes that currently, the dental industry is dealing with issues with access to care and appointment availability, which is why it’s good to see dental practices taking advantage of and embracing new methods to help keep up with demand.

The key issues are that the number of missed calls should be cut down, and practices should be available even outside of the traditional hours. Jones states that more and more practices must recognize that they need to change and adapt in order to ensure that patients get the best experience possible. For private practices, they note that this is particularly important, as they’re the ones most reliant on patient patronage.